Privacy Policy
Effective Date: October 1, 2025
Last Updated: December 21, 2025
One Horse Town Studio (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://onehorsetown.studio and use our audio production services, including mixing, mastering, Dolby Atmos, vocal tuning, ghostwriting, and related offerings (the “Services”).
By using our website or Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information – Your name, email address, phone number, and billing address when you inquire about or purchase services.
- Payment Information – Payment details (processed securely through third-party payment providers; we do not store full credit card numbers).
- Project Files – Audio files, stems, lyrics, or other creative content you provide for mixing, mastering, or ghostwriting.
- Service Communications & Submissions — Information you voluntarily provide through intake forms, private communications, or guidance requests related to The Control Room, Artist Web Hosting, or other studio services, including written messages, uploaded files, links, or reference materials.
- Technical Data – IP address, browser type, operating system, and website usage data (collected through cookies or analytics tools).
2. How We Use Your Information
- Provide, process, and deliver our Services.
- Manage subscriptions, service access, and hosting-related support associated with Artist Web Hosting and The Control Room.
- Communicate with you about your projects, orders, or inquiries.
- Send invoices, receipts, and important service updates.
- Improve our website, Services, and customer experience.
- Comply with legal obligations or resolve disputes.
3. Sharing Your Information
We do not sell or rent your personal information. We may share information only in the following situations:
- Service Providers: With trusted third-party partners (e.g., payment processors, hosting providers, cloud storage, and email services) who help us operate our website and Services and are bound by confidentiality agreements.
- Legal Requirements: If required by law, court order, or government regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that process.
4. Data Retention
We retain your personal information only as long as necessary to provide our Services and comply with legal or accounting obligations. You may request deletion of your information at any time.
5. Security
We implement reasonable physical, electronic, and administrative safeguards to protect your personal information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Cookies & Analytics
Our website may use cookies or similar technologies to enhance user experience and gather analytics. You can set your browser to refuse cookies, but some parts of the site may not function properly.
7. Your Rights (Canada & International)
Under PIPEDA and other applicable privacy laws, you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for certain uses of your information.
- Request deletion of your information, subject to legal or contractual restrictions.
To exercise these rights, contact us at the email below.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.
9. Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from minors.
10. Hosted Content & Artist Websites
For artists using our Artist Web Hosting service, website content, files, and data are hosted and maintained solely for the purpose of providing that service. Artists retain full ownership of their content. We do not claim ownership over hosted materials and do not access or modify content except as required to maintain or support the website.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
12. Contact Us
If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact:
One Horse Town Studio
Email: support@onehorsetown.studio
Website: https://onehorsetown.studio
